Shipping Policy

  • Shipping Locations
  • I currently ship within the United States only, including: • the 48 contiguous states • Alaska • Hawaii • Puerto Rico • APO/FPO addresses
  • Orders placed with an address outside the United States will be canceled and refunded.
  • Shipping Rates Shipping is calculated based on destination and pkg weight.
  • Contiguous United States (48 states) • $5.50 — Small items (0–8 oz)
    • $7.95 — Medium items (9–16 oz) • $11.95 — Large items (1–2 lbs)
  • Alaska, Hawaii, Puerto Rico, APO/FPO • $6.95 — Small items (0–8 oz) • $9.50 — Medium items (9–16 oz) • $14.95 — Large items (1–2 lbs)
  • Customers are responsible for all shipping costs.
  • Processing Time
    • All items are made to order. Processing time begins once personalization details are received and, if applicable, once mockup approval is completed.
  • Typical processing times:
    • Children’s pillows (name‑only): 1–3 business days
    • Adult/teen pillows (custom design + mockup): 2–5 business days depending on approval time
  • Processing time does not include shipping time.
  • Mockup Reminder (Adult/Teen Pillows Only)
    • Mockups are provided only for adult and teen pocket pillows. Orders requiring mockup approval may take longer depending on response time.
    • If no response is received within 48 hours, the order will be printed and shipped as shown in the most recent mockup.
  • Delivery Times
    • Delivery estimates are provided by the carrier and are not guaranteed. Once a package is accepted by USPS, delivery speed and delays are outside my control.
  • Incorrect Addresses
    • Please double‑check your shipping address at checkout. I am not responsible for delays or lost packages due to incorrect or incomplete addresses entered by the customer.
  • Lost or Delayed Packages
    • If a package is marked “Delivered” by USPS but you did not receive it, please contact your local post office. I cannot replace items that show as delivered.
    • If a package is lost in transit (no scans for 10+ days), I will assist you in filing a USPS claim.
  • Damaged Items
    • If your item arrives damaged, please contact me within 48 hours of delivery with clear photos of:
    • the item
    • the packaging
    • the shipping label
    • A replacement will be sent if the damage is confirmed.
  • Sales Tax
    • Orders shipped to Illinois addresses will include applicable Illinois state sales tax as required by law.