All items are final sale. Because each item is made to order, I do not accept returns or exchanges on any products.
This includes:
- children’s name‑only pillow cases
- adult and teen pocket pillows
- any item with custom text, names, dates, or personalization
- any item made to order
Cancellations
Orders may only be canceled before production begins. Once a mockup has been approved or the item has entered production, cancellations are no longer possible.
Customer‑Entered Errors
I print personalization exactly as entered at checkout. I am not responsible for:
- misspellings
- incorrect names
- wrong dates
- punctuation errors
- typos provided by the customer
Please double‑check all personalization before submitting your order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect due to a shop error, please contact me within 48 hours of delivery.
Include clear photos of:
- the item
- the packaging
- the shipping label
A replacement will be sent if the issue is confirmed.
Lost or Delivered‑But‑Missing Packages
If a package is marked “Delivered” by USPS but you did not receive it, please contact your local post office. I cannot replace items that show as delivered.
If a package is lost in transit (no scans for 10+ days), I will assist you in filing a USPS claim.